Refund policy

At WEARA, we engineer our products for durability and urban utility. If your order does not meet our rigorous standards, we are here to make it right.

1. 30-Day Return Window

You have 30 days from the date of delivery to request a return. To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging.

2. Return Process & Shipping Fees

  • How to Start: To initiate a return, you must contact our support team at support@weara.store. Items sent back to us without first requesting a return will not be accepted.

  • Return Method: All returns are conducted by mail.

  • Return Shipping Cost: Customers are responsible for the cost of the return shipping label. WEARA does not provide pre-paid return labels.

  • Return Address: Via Lorenzo Bertano 25, Cuneo, CN 12100, Italy

  • Restocking Fees: WEARA does not charge any restocking fees ($0.00).

3. Damages and Issues

Please inspect your order upon reception. Contact us immediately at support@weara.store if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and resolve it for you.

4. Non-Returnable Items

Certain types of items cannot be returned, such as custom products (special orders or personalized items) and personal care goods. Please get in touch if you have questions or concerns about your specific item.

5. Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you may make a separate purchase for the new item.

6. Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method. We aim to process all refunds within 7 to 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.